After you place an order on Platosrx.com, you will receive an email notification to the email address you provided while placing the order, confirming that we received your order.
A Team Kare specialist reviews and handles every order. The order confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a shipment confirmation email to confirm. If we cannot fulfill your order for some reason, a Team Kare specialist will contact you.
To cancel or modify an order, please contact us within one hour after the order has been placed. You may email us at email@example.com. After the hour window, we cannot guarantee the order will be immediately modified or cancelled.
We happily ship our products to customers across the United States via USPS. Standard orders placed before 1 P.M. PST Monday through Friday (excluding holidays) usually ship within 2 business days, provided the items are in stock. Kare Skin does not guarantee same day shipping. Standard shipping generally arrives in 3 to 5 business days.
When your order ships, you will receive a confirmation email with a tracking number. If you have any trouble with your order, please don't hesitate to contact us at firstname.lastname@example.org
Plato's Medicinals is not responsible for any lost or stolen packages.
Please see below for international orders and shipping rates.
Your happiness is our highest priority. A 30-day money-back guarantee is offered on all Plato's Medicinals products. If you are not satisfied with your Platosrx.com purchase for any reason, please return your mostly full products within 30 days of the order date to ensure a refund (excluding shipping charges). If you redeemed a complimentary promotional item with purchase, please be aware that this item will need to be returned along with the other returned items.
Only products purchased on Platosrx.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars or nearly empty jars for refund or exchange.
Once your return is received, inspected, and approved for a refund, we will issue the refund back to the original form of payment within 3-5 business days upon receiving the return shipment. We will also send an email confirmation confirming the details of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend that you use a trackable shipping service for returning your items as we don't guarantee that we will receive your returned item.
We happily ship our products to customers across the world via USPS. if USPS does not deliver to your location, or if we cannot fulfill your order for some reason, a Team Kare specialist will contact you. International USPS shipping rates will apply to all international shipments.
If you need an international order expedited, please contact us at email@example.com as expedited shipping rates and international limitations may apply.
Please be aware that shipping charges do not include international customs or duties. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your destination country for information about any applicable duties or taxes.
We want everyone to enjoy our Plato's Medicinals products. To make this possible, each order from Platosrx.com can have no more than 15 units. If you need to purchase more than this maximum, please contact us at firstname.lastname@example.org. If you are a retailer or a distributor and would like to sell Plato's Medicinals products, you may contact us at email@example.com. If you have any questions, please do not hesitate to reach out.