Only unopened and unused products may be returned for a refund (excluding shipping charges) within 30 days of the order date. If you redeemed a complimentary promotional item with purchase, please be aware that this item will need to be returned along with the other returned items. Only products purchased on platosrx.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept open and/or used products for refund or exchange. Once your return is received, inspected, and approved for a refund, we will issue the refund back to the original form of payment within 3-5 business days upon receiving the return shipment. We will also send an email confirmation confirming the details of your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend that you use a trackable shipping service for returning your items as we don’t guarantee that we will receive your returned item.